1. How do I know CostsZero.com is not a scam?
2. Why give away free overstock merchandise?
3. How does CostsZero.com make a profit?
4. Can I get free updates from CostsZero.com?
5. How will I know when my order goes through?
6. What shipping carrier do you use?
7. Do you have customer service?
8. What are your customer service hours?
9. How do I know your free products are authentic?
10. What is your Privacy Policy?
11. Will you sell my name and email address to another company?
12. What types of payments do you accept?
13. Is my credit card transaction safe at CostsZero.com?
14. How do I ship to another person?
15. When will my order ship?
16. How can I unsubscribe from your mailings?
17. How do I order a product I don’t see on your website?
18. Do you have an affiliate program?
19. How do I know you are a legitimate company?
20. Why do you charge for shipping and handling?
21. Do you accept international orders?
22. Is there a limit on the number of items?
23. What if my order doesn’t arrive?
24. Can I view the items I’ve ordered?
25. Do you guarantee your products?
26. Do you have a return policy?
27. Do you refund shipping fees if I’m not satisfied with my order?
28. What is your cancellation policy?
29. Can I send your products as gifts?
1. How do I know CostsZero.com is not a scam? Top
The best answer to this question is to order a free product and see for yourself. You’ve got nothing to lose and everything to gain! We only charge you a small shipping and handling fee. About the same price as a gourmet cup of coffee.
2. Why give away free overstock merchandise? Top
Because it’s better than throwing it away. Companies lose money on overstock they can’t move so they pay us to get rid of it. Sweet deal.
3. How does CostsZero.com make a profit? Top
CostsZero.com generates incremental profits from billing companies to offload their overstock. That’s how we make giving away free stuff possible!
4. Can I get free updates from CostsZero.com? Top
Yes! Just click the subscribe button on the home page and sign up. We’ll send you weekly updates on what is available. And of course, it’s all free stuff! But don’t worry, we won’t sell, trade or give away your contact info to third parties. We hate spam too.
5. How will I know when my order goes through? Top
We will send you a confirmation email with an order number. You can then login using your email and the order number to check the status of your order.
6. What shipping carrier do you use? Top
We ship merchandise via the US Postal Service and United Parcel Service. Please allow 7 to 14 business days for delivery.
7. Do you have customer service? Top
Yes, you can contact us via email 24 hours a day, seven days a week. To save on overhead and be able to provide you with free products, we don’t use a toll free number but utilize free email customer support.
8. What are your customer service hours? Top
24 hours a day, 7 days a week email customer service. We answer promptly, usually within 24 to 48 hours. During the Holiday season please allow more time due to increased traffic. contact us.
9. How do I know your free products are authentic? Top
All our products originate from legitimate wholesalers and retailers and are the genuine article. We don’t sell imitation or knock off merchandise.
10. What is your Privacy Policy? Top
We will not sell, trade or give away your contact or personal information to any third parties. We have a strict anti-spam policy. We do not keep any of your credit card information on file.
11. Will you sell my name and email address to another company? Top
No, as mentioned above, we don’t spam nor do we condone it. We keep your contact information secure.
12. What types of payments do you accept? Top
All major credit cards, including VISA, MasterCard, Discover and American Express. We accept PayPal as well.
13. Is my credit card transaction safe at CostsZero.com? Top
Yes. Critical information (such as your name and credit card number) are automatically encrypted by the industry standard 128-bit SSL. This encryption standard has never been cracked, so rest assured, your transactions are completely safe.
14. How do I ship to another person? Top
We do not offer this option at this time. Your billing address must be the same as your shipping address in the shopping cart.
15. When will my order ship? Top
Your order ships with 24 to 48 hours. During heavy traffic seasons, such as Christmas, it may take a little longer. Please allow 7 to 14 business days for your order to arrive.
16. How can I unsubscribe from your mailings? Top
Our email new product alert allows you to automatically unsubscribe. Alternatively, you can simply contact us and type in “unsubscribe” in the subject line and we will remove you from our mailing list.
17. How do I order a product I don’t see on your website? Top
Generally speaking, if you don’t see a product listed anymore it’s because we’ve run out of (over)stock. You may have to wait until we get in more free (over)stock or a similar item.
18. Do you have an affiliate program? Top
Yes we do. Our high-yield affiliate program is growing rapidly. Think about it, it’s a no brainer. We pay you every time someone orders free stuff. For more information, click here.
19. How do I know you are a legitimate company? Top
We are based in Los Angeles, California and host our website in the United States (as opposed to many shady offshore internet businesses which are hosted in third world countries). This means that we must abide by the laws of the United States.
20. Why do you charge for shipping and handling? Top
If we didn’t charge for shipping and handling we wouldn’t be able to cover our basic operating costs and offer you free overstock. Some of those costs include: shipping fees, handling labor, employee wages and benefits, insurance, warehouse rental, website maintenance, product packaging, etc.
21. Do you accept international orders? Top
Sorry, not at this time. Shipping fees to international destinations make it cost prohibitive to offer free products. We currently accept orders from United States customers only.
22. Can I order more than one item? Top
Yes, you can order as many items as you want, but the rule is, only one item per order. For example, let’s say among the items we’re giving away are watches and handbags. If you want two watches and one handbag, you would have to place two separate orders for the watches and another order for the handbag. Three orders in all. But there’s no limit to how many orders you can place just as long as the item(s) remains in stock.
23. What if my order doesn’t arrive? Top
It’s possible the postal service may have misrouted your order. If your order hasn’t arrived within 14 business days, contact us so we can help locate it.
24. Can I check the status of my order? Top
Sure, but first you need to create your own account and log in using your email address and your order number. From there, you will be directed to your account page, which displays your order history and the status of your latest order.
25. Do you guarantee your products? Top
Remember the popular saying: “Don’t look a gift horse in the mouth?” Since the items we provide are free overstock we cannot offer a guarantee or refund policy since there is no payment to refund! That said, we do stand by the products we offer and only post quality merchandise on our site.
26. Do you have a return policy? Top
Our return policy is that we allow no returns since the item was free in the first place and the whole premise of our company is to offload overstock, not to put it back on shelves. There’s no point in returning something if you won’t get any money back because nothing was bought or sold. We give our merchandise away.
27. Do you refund shipping fees if I’m not satisfied with my order? Top
No. Our margins are so small to begin with that we cannot reimburse or return the nominal shipping and handling fees that we charge customers. Even if you presume your order was lost in the mail or stolen, we cannot return your shipping and handling fee. But rest assured, more than 99.9% of customers receive their orders sound and intact.
28. What is your cancellation policy? Top
Once an order is placed the fulfillment sequence is automatically initiated and cannot be stopped. Unfortunately, we cannot cancel an order that has already been placed.
29. Can I send your products as gifts? Top
Absolutely, but we maintain a strict policy of only shipping to a customer’s billing address and not to any other address.
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